General policies

Submit all Advertiser Content to your account team.

Email submission information must include:

• Advertiser Name
• Campaign Start & End date
• Creative Files
• Alt Text (if applicable)
• Linking URL
• 3rd party tags (if applicable)
• Instructions on how ad element(s) should run/rotate
• Creative processing turnaround time for IAB standard ads is 3 business days, permitting all Advertising Content and related technical elements meet HAQM’s guidelines. Creative processing turnaround time for non-standard ad units varies by ad type; consult with your account team on the specific lead times for each type of placement.

If advertising content is late or does not comply with HAQM’s advertising policies, HAQM reserves the right to extend the campaign by the number of days the advertising content was late in order to reach the contracted impression goals. However, HAQM will work with the applicable advertiser or agency to deliver all impressions within the contracted flight dates pending placement and available inventory. If HAQM has not received creative assets within 3 days of campaign launch, HAQM will release inventory for all placements without assets. While we cannot guarantee the contracted impressions will still be available at a later time, we will work proactively to revise media plans accordingly.